Shipping and Returns

Venetian Glass Art Website, Home of fashion jewelry made with Venetian Beads, blown Murano art glass and Murano Glass Gifts.

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New Releases

NECP-BABBO Murano Glass Babbo Natale Pendant Necklace

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1 Blown Venetian Glass Christmas Ornament - Millefiori

2 Blown Gold Foil Murano Glass Candies

3 Grande Blown Candies - 5 Colors

4 Red and White Striped Murano Glass Christmas Ornament

5 Blown Venetian Heart Ornaments

Home > Shipping/Returns

Shipping/Returns

Shipping

• We ship via FedEX and USPS both domestically and internationally. Options for shipping and prices are presented to you at checkout. Due to package sizes or weight, all shipping options may not be available for your order.
• Extra charges for special delivery options may not show during shipping calculations (e.g., Saturday delivery from FedEx). Venetian Glass Art reserves the right to charge actual shipping cost incurred should they exceed shipping costs paid by the customer.
• All items are fully insured for the value of the merchandise.
• All our items are glass and by nature fragile. We package the items appropriately.
•We declare the full value of all merchandise shipped internationally using the appropriate Harmonized Tariff Code.
• Venetian Glass Art reserves the right to make changes in shipping methods, should the situation warrant. These changes will be made at no additional cost to the customer.

Returns

• Returns must be received within 30 days of delivery. Items must be received in the same condition they were shipped. Used and wear-damaged items are not returnable.
• All returns must be accompanied by an RMA(Return Merchandise Authorization). Please contact Venetian Glass Art to obtain an RMA#.
• Your RMA# must be written on the exterior of the shipping box next to the shipping label. ( e.g., RMA#12345). Returns not accompanied by an RMA will be shipping back to the customer and the customers expense.
• Refunds are made for merchandise value only and do not cover shipping or other services (gift wrapping, customs, etc.)
• When you ship a return, you may ship by any carrier you choose, however if the item is lost or damaged in transit, VenetianGlassArt.com is not responsible for the lost or damaged product(s). Your safest approach is to insure the item(s) and the carrier will work with you for a replacement or refund.
• Returned items must be packaged securely and carefully. As all of our items are glass, they are fragile by nature. Failure to properly pack will result in breakage (see paragraph above).
• Returns are usually credited within 3-5 days of receipt, however, may not appear on your statement until the following billing cycle.

Ship to:
Returns
VenetianGlassArt.com
1008 Stewart Drive
Sunnyvale, Ca 94085

Damaged Item(s)

• Rarely, an item from VenetianGlassArt.com may arrive in a damaged state. You must notify VenetianGlassArt.com immediately upon receipt of a damaged product. Failure to do so may prevent prompt reconciliation of your order. Keep all boxes and wrapping material as the carrier will need this to complete the claim. Failure to do so and failure to cooperate with the carrier will result in invalidating your claim.
VenetianGlassArt.com will work promptly with you to resolve any issues regarding your shipment.

•

Venetian Glass Art is a direct importer of the finest Venetian Glass and Murano Glass working directly with the furnaces in Murano. We carry the finest in Venetian Glass Jewelry, Venetian Chandeliers, Venetian Glass Lamps, Venetian Glass Mirrors, Venetian Wine Glasses, Venetian Glass Wine Stoppers, Murano Glass, Venetian Vases, Murano Glass Vases, Murano Glass Chandeliers, Millefiori Pendants, Murano Glass Jewelry, made with Murano Beads and Venetian Beads. We specialize in Corporate Gifts, customized for your Promotion or Incentive. We have been working with the furnaces in Venice continuously since 1993 and an online store since 1998. We ship worldwide. Join our free email list to receive promotional information, incentives and news from Venice and Murano.

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Murano Glass Terms and Techniques
Avventurina (or aventurina - the Venetian spelling) a type of glass first produced around 1542 which achieved the suspension of small cristals of copper. The small particles appear like gold in the light and are used in both blown Venetian glass and particularly in Venetian beads.

D'Oro decorated with goldfoil. Furnaces use 24kt gold foil sheet applied to the glass and then fired in by reheating in the furnace. Also references to Ca'd'oro refer the the palace on the Grande Canal which originally was decorated in gold leaf. Used often in Ventian wine glasses and many Venetian beads go by this name but almost always found in Venetian Glass Chandeliers.

Gloryhole - A barrel shaped furnace heated on all sides by gas jets used for reheating pieces during the blowing process. Many furnaces in Murano use the heat from just above the pots of glass in the furnace.

Fenicio - the technique of applying ribbons of color which are then with an instrument pulled perpendicularly through the ribbons creates waves in the ribbons, today used not only in Murano glass, Venetian beads, but also can be seen in pastries!

Fermacarte - glass paperweights, the techniques developed in 1854 by Pietro Bigaglia of Murano where he encased the slices of canes (millefiori) in transparent glass. Today the tradition lives on as Murano glass paperweights are collected around the world and still made on the island of Murano.

Filigrana is a technique very complicated that begins with canes of colored glass prepared on a tray in exact intervals. The glass blower blows a bubble which he elongates to fit the length of the canes and carefully rolls the bubble over the canes. Reheating the canes to melt into the bubble the glassblower twists the bubble while blowing to give a swirl in the colored lines which results in a diamond like shape between the intersections when viewed from the side. An elegant simple design deceptive in its difficulty. Popular in Murano glass lighting and Murano Glass lamps as well as Venetian wine glasses or Murano Glass perfume bottles.

Fusion a process of melting glass to a temperature to just the heat where the pieces fuse together but do not run to produce flat pieces. The glass is arranged while cold, often from sheets of glass or millefiori (small slices of canes) and set into kilns. It requires a period to reach the fusion point and a slow cool down to prevent the junctions of the glasses from cracking. Fusion is used in our flat Venetian Glass pendants, or in our Murano glass picture frames or in certain Murano glass paperweights.

Goto a glass or cup made by each Murano glass maestro for drinking in the furnace, not too tall, stable for sitting on the bench and personalized to be recognizable - and often a bit of a contest and very whimscal.

Lume or lampwork is the tecnhique of working the glass in front of a torch (lumè). Working with the glass canes, lampworkers create miniature animals, figurines, Murano glass candy (caramelle) and best known of course, Murano glass beads.

Maestro - the senior member of a Murano glass blowing team, becoming a Maestro (or literally teacher) requires years of experience and the ability to direct without words the apprentices (serventi) who aid the Maestro in creating the glass masterpieces. There are 4 tipes of Maestro. Maestro of spechi (mirrors), Maestro of supiadi (blown items such as Venetian vases, Venetian drinking glasses, etc), Maestro of cana (making of the canes used so many ways, and Maestro of smalti e rubini (mosiac - like the Salviati firm)
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Millefiori - means thousand flowers in Italian and refers to the slices of Murrina used in producing the mosaic like Venetian vases, pendants and Venetian beads.

Murrìna is the individual slice of a cane whose cross section reveals multiple layers of colors and shapes. These are made in the furnaces of Murano by layering colors of glass, using forms to create the shape, adding layers of color until a large ball is formed. Attaching a pontelo to the other side the two glass blowers walk away from each other and as they do so, the shapes miniaturize preserving their original form. The canes are chopped into small pieces and used in the decorations of a sundry of Murano glass objects, vases, bowls, pendants.

Pontèlo - punti in English is the rod used by the Murano glass blowers to transfer the blown piece from the blow pipe or for sculptured pieces, the rod used to gather the glass and work the item.

Sabbiata - a matte finish to the Venetian glass which is done by sandblasting (sabbia is sand in italian) or by acid etch of the glass. Often used in decorations by masking with tapes the part to remain glossy and used also in Murano glass beadmaking.

Sommerso - the technique where successive layers of color or gold foil and clear glass are applied over a base color. This technique is also used often in Venetian and Murano beadmakers and they often use aventurina as a decoration.

Zanfirico - similar to filigrana, but the color inside the canes is twisted appearing like a twisted ribbon of color, the canes are laid down following the filigrana method for applying to the bubble and blowing. Typical uses are in the Venetian glass lighting, wine glasses, vases, and perfume bottles.